Privacy Policy

Last Updated: 1 August 2025

Welcome to the Happy Tiger Privacy Policy. We know these documents can be long, complicated, and, let's be honest, a bit boring. But this stuff is incredibly important. We want you to know that we take the protection of your personal data extremely seriously. This policy is our commitment to you. It explains in the clearest way we can what information we collect when you use our services, why we absolutely need it, and how we keep it safe and secure.

We are Happytiger ApS, and we are the "data controller" for the information you provide. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our aim is to be completely transparent, so you can enjoy our games with total peace of mind, knowing you're in safe hands.

The Information We Collect About You

In order to provide you with our gaming services and to comply with our legal and regulatory obligations, we need to collect certain types of personal data. We've broken it down into simple categories:

• Identity Data: This is the basic stuff you provide when you Register, like your first name, last name, and date of birth. We need this to verify you are who you say you are and that you're old enough to play.
• Contact Data: This includes your residential address, email address, and telephone number. We need this to manage your account, verify your location, and contact you with important service updates.
• Financial Data: This includes details about your payment methods, such as your debit card number (we only store a tokenized version, not the full number) or your PayPal account details. We need this to process your deposits and withdrawals securely.
• Transaction Data: This covers the details of your activity on our site, including deposits, withdrawals, wagers placed on our Slots, and any bonuses claimed.
• Technical Data: This is information about the device you use, such as your IP address, browser type, and operating system. We collect this for security reasons (to prevent fraud) and to help us optimise our website and App for different devices.
• Verification Data: This includes the documents you provide for our KYC checks, such as a copy of your passport or a utility bill. We are legally required to collect this.

How and Why We Use Your Personal Data

We don't collect data for the sake of it. Every piece of information has a specific and legitimate purpose, primarily centred around running the casino and meeting our legal duties. Here’s the breakdown:

• To Set Up and Manage Your Account: We use your identity and contact data to create your account and keep it running smoothly.
• To Comply with Legal Obligations: This is a big one. We use your data to carry out the identity and age verification checks required by the UK Gambling Commission. This helps us prevent underage gambling and combat financial crime.
• To Process Your Payments: We need your financial and transaction data to handle your deposits and, more importantly, to pay out your winnings!
• To Provide Customer Support: If you Contact Us with a query, our team will need to access your account data to help you effectively.
• To Ensure Responsible Gaming: We may analyse transaction data to identify patterns of play that could indicate a risk of gambling harm, allowing us to interact with players in line with our Responsible Gaming policies.
• To Improve Our Services: We analyse anonymised technical and usage data to understand how players use our site, which helps us to improve the layout, fix bugs, and develop new features that players will love.

Data Security: How We Protect Your Information

Protecting your data is a top priority. We have implemented a range of robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. All information you send to us is protected using Secure Socket Layer (SSL) technology, which encrypts the data as it travels between your device and our servers. Our servers are located in highly secure data centres with strict access controls.

Access to your personal data is limited to employees and trusted third-party partners (like payment processors) who have a legitimate business need to know. They are all subject to strict confidentiality agreements. We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention: How Long We Keep Your Data

A common question is, "How long do you keep my information?" We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under UK anti-money laundering regulations, we are legally required to keep your identity, contact, and transaction data for a period of five years after our business relationship with you ends (i.e., five years after you close your account). After this period, your personal data will be securely and permanently deleted.

Your Legal Rights

Under UK data protection law, you have rights over your personal data. You have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate data we hold about you.
• Request erasure of your personal data (this is subject to our legal retention requirements).
• Object to processing of your personal data in certain circumstances.
• Request the transfer of your personal data to you or a third party.
• Withdraw consent at any time where we are relying on consent to process your data.

If you wish to exercise any of these rights, please contact our support team. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).