Frequently Asked Questions (FAQ)
Welcome to our comprehensive FAQ page. We've gathered all the most common questions our players ask and put the answers right here in one convenient place. We get it, sometimes you just want a quick answer without having to search the whole site. This is your first port of call for any query. Have a look through the categories below. Chances are, you'll find exactly what you're looking for. If you don't, our support team is always ready to help—you can find details on our Contact Us page.
Account Management
- How do I register for an account?
- It's easy! Just click the "Register" button on our homepage and follow the on-screen instructions. You'll need to provide some basic personal details to get started. For a full guide, check our dedicated Register page.
- I've forgotten my password. What should I do?
- Don't worry, it happens. On the Login screen, you'll find a "Forgotten Password?" link. Click this and enter your registered email address. We'll send you a secure link to set a new password. Make sure to check your spam folder if it doesn't arrive in a minute or two.
- Why do I need to verify my account (KYC)?
- This is a strict legal requirement from our regulator, the UK Gambling Commission. We need to verify your age and identity to prevent underage gambling and fraud. It's a key part of our commitment to safety and is explained in our Privacy Policy.
- How can I update my personal details?
- You can update some details, like your address or phone number, in the "My Account" section of the website. For a name change, you will need to contact customer support with supporting documentation.
- Can I have more than one account?
- No. Our Terms & Conditions state that only one account is permitted per person. We actively monitor for duplicate accounts.
Payments & Withdrawals
- What payment methods do you accept?
- We currently accept deposits from Visa Debit, Mastercard Debit, and PayPal. All methods must be registered in your own name.
- How long does a withdrawal take?
- We aim to process withdrawals within 24 hours for verified accounts. After processing, PayPal withdrawals are usually instant, while debit card withdrawals can take 1-3 working days to appear in your bank account.
- Are there any fees for deposits or withdrawals?
- No, we do not charge any fees for depositing or withdrawing funds. However, your own bank or payment provider may have their own charges, so it's best to check with them.
- What is the minimum deposit and withdrawal amount?
- The minimum deposit is typically £10. The minimum withdrawal amount is also £10. Any withdrawal below this amount would need to be requested via customer support.
Bonuses & Promotions
- How do I claim the welcome bonus?
- For most welcome offers, you just need to opt-in by ticking a box when you make your first qualifying deposit. You generally don't need a specific Promo code, but always check the offer's terms.
- What is a wagering requirement?
- It's a multiplier that tells you how many times you must play through a bonus before it becomes real, withdrawable cash. For example, a £10 bonus with a 40x wagering requirement means you must place £400 in bets to complete it.
- Can I use my bonus on any game?
- Usually, bonuses are designed for specific games. Our bonuses are typically for use on our exclusive Slots. Game weighting rules apply, meaning bets on some games might contribute less to the wagering requirement. This is always detailed in the bonus T&Cs.
Games & Technical
- Are your games fair?
- Yes, 100%. All our games use a certified Random Number Generator (RNG) to ensure every outcome is completely random and unpredictable. We are regularly audited by independent bodies as part of our UKGC licence requirements.
- Do you offer sports betting or live casino games?
- No. As we explain on our About Us page, we are specialists in exclusive slots and bingo. We do not currently offer sports Betting or live dealer games.
- What happens if my game freezes mid-spin?
- Don't panic. The game result is recorded on our servers the moment you hit "spin." Simply close the game or app and re-open it. It should either resume from where it left off or your account balance will be updated with the result of the spin.
- Is there a mobile app I can download?
- Yes! We have a fantastic, high-performance app for both iOS and Android. It offers the best possible mobile experience. You can find more details on our App page.